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HUMAN EXPERIENCE SUITE

One Platform. Six Dimensions. Total Experience.

Measure, analyze, and optimize every human touchpoint — user, customer, brand, service, and human — with scientific precision.

NPS Overview
72
NPS
+12 vs last quarter
1,247 responses collected
in 72 hours
82%
CSAT
4.2
CES
68%
eNPS
Dimension Breakdown
UX
108
CX
85
BX
64
SX
17
EX
45
STX
32

The XM Dimensions

Every dimension connects. Every insight compounds.

UX → CX UX → BX SX+EX → StX
🧭StXStrategic Experience
🎨UXUser Experience
👤CXCustomer Experience
BXBrand Experience
🧠EXEmployee Experience
🛠️SXService Experience
🌐HXSHuman Experience Suite

UX vs. All Other Dimensions

User Experience is a transversal methodology — it feeds into every dimension, but no dimension is UX.

Dimension Focus Measures Key question Relation to UX
UX
User Experience
Products and digital channelsUsability, adoption, conversion, retention, PLGIs the experience intuitive and valuable?UX is the discipline itself
CX
Customer relationship
Brand relationshipNPS, CSAT, loyalty, customer journeyIs the customer satisfied with the relationship?UX is one touchpoint within the customer journey
BX
Brand perception
Brand perceptionBrand recall, reputation, differentiationHow does the market perceive the brand?UX influences brand perception, but BX is broader (advertising, communication, values)
SX
Service / support
Service / supportResolution, response time, CSAT serviceDoes service solve the problem?UX applies to help portal/chatbot, but SX includes human agents, processes, SLAs
EX
People (employees)
People (employees)eNPS, culture, burnout, engagementIs the employee engaged?UX applies to internal tools, but EX covers the entire employee lifecycle

Industry Solutions

Pre-built solutions and benchmarks for your sector

🏦
Banking & Financial Services
Customer journey analytics, regulatory compliance, digital banking experience
🛒
Retail & E-Commerce
Omnichannel experience, purchase journey, loyalty programs
📡
Telecommunications
Network experience, churn prediction, digital service quality
🛡️
Insurance
Claims experience, policy holder journey, digital onboarding
🏥
Healthcare
Patient experience, clinical journey, satisfaction tracking
✈️
Travel & Hospitality
Guest experience, booking journey, service recovery

351 Ready-to-Deploy Solutions

Browse the complete XM methodology library by dimension

UX · 108
User Experience
CX · 85
Customer Experience
BX · 64
Brand Experience
SX · 17
Service Experience
EX · 45
Employee Experience
STX · 32
Strategic Experience

Browse all 351 solutions →

Solutions by Team

Purpose-built programs for every department

📦
Product
🎨
Design & UX
📈
Marketing & CX
👥
Executive & HR
See all →

Popular Use Cases

From NPS to card sorting — deploy in 72 hours

📊
NPS
😊
CSAT
CES
🧠
eNPS
🗺️
Customer Journey
🃏
Card Sorting
🔍
Usability
🧪
Prototype
📱
App UX
Browse all use cases →

Resources & Tools

Methodology, comparisons, panel, and more

XM MethodologySolutionsTester PanelDimension MapMaturity ModelPlans & Pricing

Company

Get to know Checkealos

HomeBlogSolutionsIndustriesPanelLegal

How It Works

1

Connect

Integrate your CRM, help desk, and analytics tools in minutes

2

Discover

AI analyzes your data and calibrates models to your business

3

Act

Get prioritized recommendations with automated workflows

The Experience Journey

How dimensions connect across the customer lifecycle

🎨 UX
Evaluates
👤 CX
Buys/Uses
⭐ BX
Knows brand
🛠️ SX
Support
🧠 EX
Human delivers

Why Checkealos vs. Traditional Consulting?

Traditional Consulting Checkealos HXS
Expensive consulting projectsSaaS platform
6-month implementationLive in 72 hours
Static PDF reportsReal-time dashboards
Dedicated analyst team requiredAI-powered automation

Ready to Transform Your Experience Management?

Start measuring what matters. One platform, six dimensions, infinite insights.

Request a Demo